About This Course
Pere Technologies offers a focused Production Support and Application Support Engineering program that prepares you for one of the most in-demand roles in the IT services industry. Production support engineers are the first responders of the IT world — responsible for ensuring business-critical applications run without interruption 24/7.
This course covers the complete production support workflow: incident management, root cause analysis, Linux administration, monitoring tools, ITIL processes, ticketing systems like ServiceNow and Jira, and SQL-based troubleshooting — giving you everything needed to walk into an L1, L2, or L3 support role from day one.
Course Overview
High demand, strong salary growth, and a clear career ladder — production support is the fastest path into IT for freshers.
Every large IT company — from Wipro and TCS to global MNCs like IBM and Accenture — maintains large production support teams. These roles are always hiring because the demand for uptime is constant. For freshers and career changers, production support is an ideal entry point: you join quickly, learn real enterprise systems, and have a clear upgrade path to L2 and L3 support, DevOps, or infrastructure engineering.
At Pere Technologies, Trichy, the Production Support course is built around realistic incident simulations and live tool exposure. You will work with the same ticketing and monitoring platforms used at top IT companies, giving you the confidence and practical skills to perform from your very first day on the job.
Curriculum
6 comprehensive modules covering the complete production support workflow.
Linux OS fundamentals, file system navigation, user and permission management, process monitoring, shell scripting for automation — the core operating environment of most enterprise production systems.
ITIL framework fundamentals, incident lifecycle, problem management, change management, service desk operations, SLA awareness, escalation procedures, and communication protocols for production incidents.
ServiceNow — ticket creation, workflow, and reporting. Jira — issue tracking, sprint boards, and project management. Using ticketing tools as the communication backbone of production support operations.
Application monitoring concepts, log analysis using Splunk, alert configuration, dashboards, performance metrics, and identifying root causes of production issues from log data and monitoring alerts.
SQL fundamentals for production support — querying databases, reading execution plans, identifying slow queries, troubleshooting data issues, and running support-level DB checks on PostgreSQL and MySQL.
Containerization concepts, Docker commands for support engineers, restarting failed containers, reading container logs, and understanding cloud-hosted application infrastructure for modern support environments.
What Makes This Course Different
Career Benefits
Five reasons why production support is the smartest entry into IT in 2025.
Production support roles are always open and hire frequently — making this the most direct route from training to your first IT job, often within weeks of completing the course.
Start at L1, grow to L2 and L3 support, then transition into DevOps, infrastructure, or site reliability engineering — production support is the launchpad, not the ceiling.
ServiceNow, Jira, Splunk, and Linux are used by every major IT company. Learning them gives you instant credibility and cross-company employability across the entire IT services industry.
Production support sharpens your analytical thinking — diagnosing issues under pressure, reading logs, isolating root causes — skills that are valued in every technical role beyond support.
With our 100% placement support and strong hiring partner network, many students begin earning ₹2.5–4 LPA within months of completing the program — making this a high-ROI investment at ₹12,000.
Tech Stack
Industry-standard tools used by production support engineers at top IT companies.
Linux / Shell
SQL / PostgreSQL
DockerOutcomes
Career Opportunities
Monitor and maintain enterprise applications 24/7
Troubleshoot and resolve application-level issues
Handle escalated tickets and complex incidents
First-line support for enterprise IT operations
Bridge support and DevOps in CI/CD environments
Manage Linux and Windows server environments
Pere Technologies Advantage
Every student gets a dedicated mentor — an experienced production support professional who guides your learning, reviews your incident simulations, and prepares you for technical interviews at IT services companies. Personalized support from day one.
You will work with real instances of ServiceNow, Jira, and Splunk during training — not just theory. Our incident simulations replicate actual production environments so you are ready to perform on your very first day at work.
Our dedicated placement team connects you with 50+ hiring partners across India. We provide resume building, mock technical interviews, aptitude training, and soft skills coaching — and we keep supporting you until you are placed.
Full Syllabus
A complete breakdown of topics covered across 3–4 months of training.
Want the complete detailed syllabus?
Got Questions?
The Production Support course at Pere Technologies is designed to be completed in 3 to 4 months, including all live simulations and placement preparation.
Basic computer knowledge is helpful but not mandatory. The course covers Linux fundamentals, ITIL concepts, and all required tools from scratch. Freshers and non-IT graduates are welcome.
The complete course fee is ₹12,000. Flexible instalment and EMI options are available. Please contact us at +91 890 383 1590 to discuss payment plans.
Yes. We offer Online, Offline (at our Trichy campus), and Hybrid training modes with flexible morning, afternoon, evening, and weekend batch timings.
Based on current market trends, Production Support Engineer roles in India offer salaries ranging from ₹2.5 LPA to ₹7 LPA for freshers and early-career professionals.
Yes. We provide 100% placement assistance including resume building, aptitude and technical skills training, mock interviews, soft skills coaching, and direct referrals to our 50+ hiring partner companies across India.